Trade Ordering

You can place orders with our distributor Marston Book Services via telephone, fax or email.

Trade call
+44 (0)1235 465521

Trade fax
+44 (0)1235 465555

Email trade orders to: trade.order@marston.co.uk

Email trade enquiries to: trade.enq@marston.co.uk

Pub Easy

If you hold an account with Marston you can order via their PubEasy website, provided you have registered. 

http://pubeasy.books.marston.co.uk/hr/owa/pubeasy.intro_page

Returns Policy

Returns are accepted only when received in accordance to the Marston Returns Policy.  All returns must be pre-authorised and received back at their warehouse in re-saleable condition. The original invoice should be no earlier than 3 months and no greater than 12 months old.  Click here to see a full copy of Marstons Returns Policy.

Credit Control

If you are interested in opening an account or have any queries with regard to the status of an existing account please do not hesitate to contact the appropriate member of the Marston Credit Control Department

Wendy Myers
UK Credit Manager
Tel: 01235 465589
wendy.myers@marston.co.uk

Nick Woods
Export Credit Manager
Tel: +44 (0) 1235 465590
nick.woods@marston.co.uk

Credit application forms are available on request.

Customer Services Contact Details

Melanie Khosla
Customer Service Manager
Tel: +44 (0)1235 465535
Melanie.Khosla@marston.co.uk

Trade Department

The Marston Trade Department are responsible for all orders and enquiries received from customers holding a credit account with Marston. Committed to providing a fast and efficient service, their staff are trained to deal with customer requirements world-wide.

Donna Green
Trade Manager
Tel: +44 (0) 1235 465630
Email: Donna.green@marston.co.uk

Contact details are as follows:

UK Contacts

Hannah Ahmar-Legroun 
Tel: +44 (0) 1235 465522 
Hannah.ahmar-legroun@marston.co.uk 

Hayley Bishop 
Tel: +44 (0) 1235 465524 
hayley.bishop@marston.co.uk 

Lyn Banks 
Tel: +44 (0) 1235 465525 
lyn.banks@marston.co.uk 

Fax : 01235 465555 
Orders : trade.orders@marston.co.uk 
Enquiries : trade.enquiry@marston.co.uk
 

Export Contacts

Sue Cox-Rogers - Export Department Team Leader 
Tel: + 44 1235 465527
sue.cox-rogers@marston.co.uk

Cassy Green
Tel: + 44 1235 465516
cassy.green@marston.co.uk

Cassy Green is Responsible for: Africa/South Africa, Australasia, Botswana, Egypt, Fiji, Holland, Hong Kong, Indonesia, Japan, Kenya, Korea, Luxembourg, Malaysia, Mauritius, Morocco, Namibia, Nigeria, Philippines, Singapore, Taiwan, Thailand, Vietnam

Tracey Pill
Tel: + 44 1235 465517
tracey.pill@marston.co.uk

Tracey Pill is Responsible for: Austria, Bangladesh, China (not Taiwan), Germany, India and Sri Lanka, Poland, Pakistan, Switzerland, Scandinavia: Denmark, Finland, Iceland, Norway, Sweden

Debbie Weir
Tel: + 44 1235 465519
debbie.weir@marston.co.uk

Debbie Weir is Responsible for: Afghanistan, Argentina, Brazil, Canada, Caribbean, Croatia, Cyprus, Czech Republic, Ethiopia, France, Greece, Israel, Iran, Italy, Jamaica, Jordan, Lithuania, Malta, Mexico, New Zealand, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Turkey, U.A.E, Yugoslavia and USA

Email trade orders to: trade.order@marston.co.uk
Email trade enquiries to: trade.enq@marston.co.uk
Fax: + 44 1235 465555

To increase the efficiency of Marston's service, if you know your account number and the ISBN of the title you wish to order, please have these ready when you call.

Marston Book Services Returns Policy

Booksellers are required to obtain prior written authorisation to return books in accordance with the policy outlined below. Parcels must be securely packed, attaching the Marston authorisation label and enclosing the returns authorisation documentation with a list of books and their corresponding invoice numbers and dates.

Overstocks. Books may be returned for credit no less than 6 months and no more than 12 months from invoice date subject to their being unmarked, current edition and in resaleable condition. Credits will be issued according to price and discount on original invoice.

Defective. Please obtain instruction on method of despatch as the Publisher will bear carriage costs.

Damaged in Transit/Incorrect Shipment. Any incorrect shipment and/or books received damaged in transit should be brought to the attention of the Customer Service Department within 7 days of receipt and prior to any return. Instructions regarding method of despatch will be forwarded.

CD ROM/Floppy Disks. Where a return includes a CD Rom or Floppy Disk, no credit will be given if the cellophane wrapping is broken.

Old Edition/Out of Print. Title Pages will be accepted in lieu of whole books if accompanied by an order for the new edition within 3 months of its publication. Out of print titles will not be accepted for credit unless otherwise specified by the Publisher.

Sets. No credit will be given for Part Sets which were supplied as complete sets.

Books received in a damaged condition or outside the policy will not be credited and the bookseller will be notified by means of a 'nil value' entry on the credit note. This will be the only notification that books have been received at

Marston in non-resaleable condition and is your opportunity to send instructions regarding the disposal of the books. If no reply is received within 2 weeks of the credit note date the bookseller will forfeit any rights to the books concerned and Marston will reserve the right to destroy said books. If you require these books to be returned to your premises, your account will be debited with a charge of £5 per carton to cover administration, packaging and carriage costs.

All Return Shipments are at the Customer's risk