FAQs

The following section should answer your most Frequently Asked Questions about accessing Blackwell Publishing's online journals. If your questions are not answered, please contact onlinehelp@blackwellpublishing.com directly.

1. Journal Subscriptions
   
2. Online Access / Blackwell Synergy
   
3. Library Purchasing and Administration
   
4. Other
   
5. Who do I contact about...  

Journal Subscriptions

Whats happening with the Wiley acquisition of Blackwell Publishing?
Blackwell and Wiley wish to assure their customers that this will have no effect on their current licenses or licenses agreed for 2007. 2007 subscription prices will remain as announced and published in our respective price lists. Pricing for licensing online access to journals and online journal collections for 2007 is also unaffected as are Wileys and Blackwells terms and conditions. Wiley licenses will not include Blackwell journals and vice versa. All orders and inquiries should be sent to your usual contacts at each publisher.

Where can I find information about a particular journal or article?
You can look up all of our journal titles via our A to Z listing. 

Who do I contact if I have a question about my subscription or am interested in subscribing to a journal? 
For information on subscriptions please contact your usual subscription agent or contact our journal customer services department directly. 

How do I buy a single print back issue of a journal? 
Information regarding the availability of particular journal back issues can be found by following the Subscribe/Renew link from each journal home page. Please search for the journal in question via our A to Z listing. 

TopOnline Access / Blackwell Synergy

I have a subscription to a Blackwell Publishing journal, how do I set up online access? 
If you already have a subscription to a Blackwell Publishing journal and would like to activate your online access please contact us directly at onlinehelp@blackwellpublishing.com  and provide the following information: 

• Your name and email address
• Your institution's name and addresses of all the main sites covered by your library
• List of the Blackwell journals you have a subscription to and you want access set up for
• Customers with Premium or Online Only subscriptions will also have to complete a site license agreement.

What online content am I entitled to? 
Subscriptions at the Standard level include access to the current and two previous years' volumes. Premium and Online Only subscriptions include access to backfiles dating back to January 1st 1997, archival access to paid-for content, OnlineEarly and OnlineAccepted content.

What are my archival or ongoing access rights? 
Institutions with Premium and Online Only access maintain access to paid-for content even if the subscription or license ends, where Blackwell has the rights to continue to deliver this.

Who do I contact if I have a problem accessing content on Blackwell Synergy? 
Please contact our Blackwell Synergy help desk via email on onlinehelp@blackwellpublishing.com.

Can I purchase access to a single article online? 
Yes, you can purchase access to any article on Blackwell Synergy for 30 days with a credit card. We regret that we are unable to accept any other form of payment for single article purchases. 

How can I link to journals or articles on Blackwell Synergy? 
You can find information about linking to journals and articles on Blackwell Synergy here.

What is OnlineEarly? 
OnlineEarly is a service whereby fully finished, peer-reviewed articles are made available online before the print issue is published, enabling readers to access information faster. OnlineEarly is available for selected journals on Blackwell Synergy as part of a Premium or Online Only subscription. 

What is OnlineAccepted? 
OnlineAccepted is a service whereby peer reviewed, accepted articles are published online as and when they are ready, prior to their ultimate inclusion in a print or online issue and without having been copy-edited. This service is a benefit of a Premium or Online Only subscription and has been designed to ensure the earliest possible circulation of research papers immediately after acceptance. 

OnlineAccepted papers appear in PDF-only format, without the accompanying full-text HTML. OnlineAccepted articles are fully citable. 

What is Online Open? 
Online Open offers authors the opportunity to ensure that their article is immediately made freely available for all to access online. This new pay-to-publish option is an important part of Blackwell's response to the calls for open access and our commitment to viable high quality publishing on behalf of societies. Online Open is available for a select list of journals. You can read more about Online Open here. 

Can I access Blackwell Publishing journals online through a third party website? 
Electronic access to our journals is available via third party service providers including ingenta, Ebsco, and OCLC.

TopLibrary Purchasing and Administration

What purchasing options are available to libraries and institutions? 
We have a range of purchasing options available for libraries and institutions. For further details please visit the Library Purchasing Options page or contact your local sales representative. 

How do you control institutional access? 
Institutional access is granted via IP recognition, Athens login, or username and password. 

What is institutional administration? 
When institutional access is first set up someone will be appointed as the institutional administrator, usually the librarian. This person will have access to extra functionality when they log into My Synergy with their username and password. Institutional administration includes the ability to: 

• Control access with self-service IP administration and remote username and password setup 
• Monitor usage with COUNTER-compliant usage statistics 
• Customize Blackwell Synergy by uploading your institution's logo to appear on every page 
• Download holdings files and set up OpenURL linking 
• Review subscription information online      

Instructions for Administrators

What usage statistics are available? 
Blackwell Synergy provides comprehensive, daily updated, COUNTER-compliant usage statistics available in HTML, XML or tab-separated formats for downloading or delivery by email. These are available to institutional administrators when they log into My Synergy. 

Do Blackwell Publishing supply materials to help me promote online journals within my institution? 
Yes. Please visit the Marketing Resources page to find out more. 

How can I keep up to date with new developments at Blackwell Publishing and on Blackwell Synergy? 
Sign up to receive our regular Librarians' Newsletter by entering your email address in the form provided at the top of this page or by emailing us at libraryinfo@blackwellpublishing.com.

Can I buy journal backfiles?
Yes, backfiles are available to purchase for many journals going back to Volume 1, Issue 1. For more information, click here.

Does Blackwell publish any ebooks?
Yes, we have our own online reference resource with almost 300 digitized books. For more information, click here.

TopOther

I am an author looking to submit an article to a Blackwell Publishing Journal. 
Please visit our Author Services pages. 

Can I reproduce an article or part of an article? 
All questions regarding copyright, journal rights or permissions are handled by our rights team. You can read more and find out how to contact them here. 

TopWho do I contact about...

For all journal subscription related matters please contact Journal Customer Services.

For information on licensing our collection of online journals please contact your local sales representative or email us on libraryinfo@blackwellpublishing.com.

For all Blackwell Synergy access questions please contact onlinehelp@blackwellpublishing.com.

For information on our book publishing please visit http://www.blackwellpublishing.com/book_default.asp.